Question 1

Q1. My app order is not going through. What should I do?

Accepted Answer

Contact your local Tu Taco to get some assistance. They can guide you on how to add & complete the order on the app, or they can advise on alternate options.

Question 2

Q2. I forgot to give my phone number when ordering in-store. How can I get points for my order?

Accepted Answer

Keep your receipt and contact us. Please provide your name, phone number and order receipt with your inquiry.

Question 3

Q3. How can I get a refund?

Accepted Answer

Contact your local Tu Taco and provide your issue and order details. Our team will do their best to help you!

Question 4

Q4. Can I scan a code instead of providing my phone number?

Accepted Answer

Yes, once registered on the app, you can go to your Profile and click on the ‘Scan ID’ button to display the QR code. You can present this code at the till to collect points!

Question 5

Q5. Can I get missing points added to my account?

Accepted Answer

Contact us and send your name, phone number and receipt. If you do not have a copy of the receipt, send the location visited, approximate time of purchase and items purchased with your inquiry.

Question 6

Q6. What credit cards can I use on the app?

Accepted Answer

We accept all major credit cards: Visa, Mastercard and Amex.

Question 7

Q7. Can I schedule an order for later?

Accepted Answer

Definitely! Before starting the order on the app, you must select a later date and time for your order.

Question 8

Q8. How can I make a last-minute change on my app order?

Accepted Answer

You should call the store for any last-minute change requests to your order.

Question 9

Q9. Do you offer delivery on the app?

Accepted Answer

Delivery is not currently available.

Q1. Who gets the 500 bonus points?

Q2. Is the 500 bonus points deal automatically added to my order?

Q3. Can I redeem multiple gifts in one transaction?

Q4. Can I still collect rewards even if I don’t have the app?

Q5. Do my points expire?

Q6. Do my gifts / rewards expire?

Q7. How do I get my birthday reward?

Q8. Why did I not get my birthday reward?

Q9. Can I transfer my reward to somebody else?

Q10. Can I subscribe to Marketing communications?

Q11. How can I find out my points balance?

Q12. Can I get points from my order from Skip / Uber / DoorDash?

Q13. Do I need to buy anything to redeem my reward?

Q14. Where can I find my available gifts / rewards on the app?

Q15. How do I claim a gift / reward on the app?

Q1. The new app is not updating. How do I fix this?

Q2. The app is frozen or loading slow. What should I do?

Q3. There’s an error message on my screen. What should I do?

Q4. How do I close my account?

Q1. My app order is not going through. What should I do?

Q2. I forgot to give my phone number when ordering in-store. How can I get points for my order?

Q3. How can I get a refund?

Q4. Can I scan a code instead of providing my phone number?

Q5. Can I get missing points added to my account?

Q6. What credit cards can I use on the app?

Q7. Can I schedule an order for later?

Q8. How can I make a last-minute change on my app order?

Q9. Do you offer delivery on the app?

Q1. How can I sign up in-store?

Q2. Why can’t I register with my number?

Q3. I don’t have the app. Can I still collect points & redeem rewards?

Q4. How do I download the app?

Q5. I already have a Tu Taco account from your previous app. Can I transfer my account?

Q6. Can I change my phone number?

Q7. I did not get the code / text after registering on the POS. How do I get it?

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