We want to help in any way we can.
We’ve answered the most commonly asked questions below.
Every new customer gets this deal, which is equal to $5 off. A customer must create a new account with their phone number. The deal is one-time use only. This deal will be automatically applied to your first order, with a minimum $40 purchase.
Yes, the 500 bonus points ($5 off) will be automatically applied to your first order. Minimum $40 purchase is required.
Yes, but you cannot redeem two of the same reward. You must have enough points to redeem both items in the same transaction.
Yes, you can provide your phone number at the till to collect and redeem available rewards. To track your progress and previous orders, you should download the app!
Points do not expire. You can continue to bank your points to redeem bigger rewards.
The 500 bonus points deal expires within 30 days of signing up. The Birthday Gift Reward expires within 14 days. The $2 off gifts do not expire.
You must sign up and add your birthday to your profile in order to get your free item on your birthday. This offer is valid for 14 days and cannot be redeemed before the birthday.
The main reason why your birthday gift may be missing is if your birthdate is missing on your app profile. You can easily update your profile to include your birthday. You should sign up at least 48 hours before your birthday to ensure you get your gift!
No, the reward is not transferrable.
Yes, you can add your email to your Profile to start receiving email updates from Tu Taco.
You can provide your phone number at Tu Taco and the staff can check on the POS, or you can download the app and check your points balance there.
No, points can only be collected from in-store and Tu Taco app food purchases.
Birthday gifts do not require any purchase when redeeming. The 500 bonus points deal does require a minimum purchase of $40.
Once logged in, you can view the Rewards tab, click on My Gifts to show available gifts. This section will be empty if you need more points to claim a gift.
If you have any available, you can select the gift / reward of your choice from the selection available. After selecting and claiming the gift, this will be added to your account and will be visible in your My Gifts section. If you do not have enough points, the gifts / rewards will be greyed out and will not be selectable.
The first solution is to try is to close and restart the app. This usually fixes this problem, but if it persists, contact us with the error and include any additional reference images / screenshots.
The first solution to try is to close and restart the app. This usually fixes this problem, but if it persists, contact us with the error and include any additional reference images / screenshots.
Contact us with the error and include any additional reference images / screenshots.
In the app, on your Profile page, select the link ‘Delete my account’ under ‘Privacy and Terms’ at the bottom of the screen. This will automatically submit a request to permanently close your account. Your account will close within 14 days of your request.
Contact your local Tu Taco to get some assistance. They can guide you on how to add & complete the order on the app, or they can advise on alternate options.
Keep your receipt and contact us. Please provide your name, phone number and order receipt with your inquiry.
Contact your local Tu Taco and provide your issue and order details. Our team will do their best to help you!
Yes, once registered on the app, you can go to your Profile and click on the ‘Scan ID’ button to display the QR code. You can present this code at the till to collect points!
Contact us and send your name, phone number and receipt. If you do not have a copy of the receipt, send the location visited, approximate time of purchase and items purchased with your inquiry.
We accept all major credit cards: Visa, Mastercard and Amex.
Definitely! Before starting the order on the app, you must select a later date and time for your order.
You should call the store for any last-minute change requests to your order.
Delivery is not currently available.
You can sign up with your Canadian mobile phone number. A confirmation text will be sent to you, and you will need to accept the Terms & Conditions to complete the sign-up process.
Ensure you are using a mobile phone. The account must be linked to a mobile number for authentication purposes. Landlines cannot be used and phone numbers cannot be used on multiple accounts. Two accounts cannot share the same number.
Absolutely! Just give the registered phone number to the Tu Taco team member when ordering in-store. To get the best experience, you should download the app!
The fastest way is to scan the QR code on the print & digital materials. Alternate options include visiting tutaco.ca/loyalty or searching for the Tu Taco app on Google Play or the Apple App Store.
No. This is a new program & app that requires signing up. Your 500 bonus points ($5 off) deal will be automatically applied to your next order. *$40 minimum purchase required.
You must contact us to request a phone number change.
If you did not get a text / code after POS sign up, this means that you are not successfully signed up. Ask your cashier to sign you up on the POS again, or sign up directly online by scanning the QR code.